Refund policy

Refund & Return Policy

We want you to be satisfied with your LUMIRA purchase. If you need to return an item, please review the following policy.

30-Day Returns

We accept return requests within 30 days of the date you receive your order.

To be eligible for a return, the item must be:

Unworn and unused
In the same condition in which you received it
In its original packaging
Accompanied by proof of purchase

To request a return, contact us at kimurahiragi@gmail.com. Please include your order number and a brief description of the reason for your return.

Do not send an item back before your return has been approved. Returns sent without prior approval may not be accepted.

Once your return request is approved, we will provide you with the appropriate return instructions and return address.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at kimurahiragi@gmail.com.

Please include your order number and clear photos of the item and its packaging so we can evaluate the issue and determine the appropriate resolution.

Return Shipping

For returns that are not the result of an item being damaged, defective, or incorrectly shipped, the customer may be responsible for the cost of return shipping.

For damaged, defective, or incorrect items, we will review the situation and determine the appropriate return-shipping arrangement.

Return shipping instructions will be provided after your return request has been reviewed and approved.

Non-Returnable Items

Certain items may not be eligible for return, including:

Custom or personalized products
Items that have been worn or used
Items that are not returned in their original condition or packaging
Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different size or variation, the fastest option may be to return your original item, if eligible, and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have additional rights under applicable consumer-protection laws, including a 14-day right to cancel or return certain purchases.

Where applicable, these statutory rights will apply in addition to the return rights described in this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at kimurahiragi@gmail.com.